Our Delivery Promise

At Excellence Perfumes, we understand that receiving your fragrance promptly and in perfect condition is an essential part of the luxury experience. We partner with trusted courier services across the UAE and internationally to ensure your order arrives safely, securely, and beautifully presented. Every package is handled with the same care and attention that goes into crafting our fragrances.

Delivery Locations

We deliver to all seven emirates within the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. We also offer international shipping to the GCC region including Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar, as well as to select destinations across Asia, Europe, North America, and beyond.

If your country is not listed at checkout, please contact us at orders@excellence.ae and we will do our best to arrange delivery to your location.

Shipping Methods and Timeframes

We offer multiple shipping options within the UAE to suit your needs. Delivery timeframes begin from the date of dispatch, not from the date your order is placed. Orders placed after 12:00 PM UAE time will be processed on the following business day.

For international orders, shipping times and costs are calculated at checkout based on the destination country and selected carrier. Typical international delivery times range from 5 to 14 business days depending on the region and customs processing times.

Order Processing Time

Orders are processed and dispatched within 1 to 2 business days. During peak periods such as Ramadan, Eid, National Day, and the holiday season, processing times may extend to 3 to 5 business days. We will notify you via email or SMS once your order has been dispatched and provide you with a tracking number. Bespoke and custom-blended fragrances require 7 to 14 additional business days for creation before shipping.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your shipment in real time. You can also log into your Excellence account on our website to view the status of your order at any time. If you have not received your tracking information within 48 hours of placing your order, please contact our customer service team.

Packaging and Fragrance Care

Every fragrance is packaged in our signature luxury gift box, cushioned with protective inserts to prevent movement during transit. Bottles are individually wrapped and secured to ensure they arrive in pristine condition. Our outer shipping cartons are unbranded and do not display the contents, ensuring your purchase remains private and secure.

Cash on Delivery

Cash on delivery is available for standard and express shipments within the UAE. A handling fee of AED 15 applies to all COD orders as outlined in our Terms & Conditions. COD is not available for same-day delivery, international orders, or bespoke fragrance orders. Please ensure you have the exact cash amount ready at the time of delivery, as our couriers may have limited change available.

International Shipping and Customs

For orders shipped outside the UAE, the recipient is fully responsible for any customs duties, import taxes, brokerage fees, or additional charges levied by the destination country. These charges are not included in our product prices or shipping fees and are collected by the customs authority or carrier at the time of delivery. We are unable to predict or control these charges, and we recommend contacting your local customs office for an estimate before placing an international order.

Please be aware that some countries restrict the import of alcohol-based products, including perfumes. It is your responsibility to verify that your order complies with the import regulations of your destination country. Excellence Perfumes is not liable for orders that are seized, returned, or destroyed by customs due to local restrictions. In such cases, shipping charges are non-refundable.

P.O. Boxes and Address Requirements

We are unable to deliver to P.O. Boxes within the UAE. Please provide a complete physical address including building or villa number, street name, community or area, and a valid contact number. For international orders, P.O. Boxes may be accepted depending on the destination country and selected carrier. Incorrect or incomplete addresses may result in delivery delays, return of the package, or additional surcharges. You are responsible for ensuring the accuracy of the shipping address provided at checkout.

Undeliverable and Returned Packages

If a package cannot be delivered due to an incorrect address, no one being available to receive it, or the recipient refusing delivery, the courier will typically attempt delivery multiple times before returning the package to us. For UAE domestic shipments, couriers will make up to 3 delivery attempts over 5 business days before the order is returned.

If a package is returned to us due to an address error on your part or failure to collect the shipment, we will contact you to arrange re-delivery. A re-shipping fee equal to the original shipping cost will apply. If you no longer wish to receive the order, a refund will be issued minus the original shipping charges and any return shipping costs incurred by Excellence Perfumes.

Shipping Delays

While we make every effort to deliver your order within the stated timeframes, delays may occasionally occur due to factors beyond our control. These include but are not limited to courier operational issues, adverse weather conditions, road closures, customs processing delays for international shipments, public holidays, and peak seasonal periods. Excellence Perfumes is not liable for any losses or inconvenience caused by delivery delays. We will, however, keep you informed of any significant delays and work with our courier partners to resolve them as quickly as possible.

Lost or Damaged Shipments

If your tracking information shows that your package has been delivered but you have not received it, please contact us within 48 hours so we can investigate with the courier. For packages that are confirmed as lost in transit, we will either ship a replacement at no additional cost or issue a full refund, whichever you prefer.

If your order arrives visibly damaged, please do not accept the delivery or contact us immediately with photographs of the damaged packaging and products. Do not dispose of any packaging materials, as these may be required for a courier claim. We will arrange a replacement or refund as outlined in our Returns Policy.

Gift Orders

You may add a complimentary gift message to any order at checkout. Gift receipts that exclude pricing information are available upon request. If you are sending a gift directly to a recipient, you may use a different shipping address than your billing address. Please note that the recipient of a gift order will receive the package without an invoice or price details enclosed.

Contact Us

If you have any questions about our Shipping Policy or need assistance with an existing order, please contact us at:

Excellence Perfumes LLC
Dubai Design District (d3)
Dubai, United Arab Emirates
orders@excellence.ae
+971 4 123 4567
Sun — Thu: 9:00 AM – 9:00 PM
Sat: 10:00 AM – 10:00 PM