Our Commitment to You

At Excellence Perfumes, we take great pride in the quality of our fragrances and the experience we deliver. We carefully inspect and securely package every order before dispatch to ensure that you receive your products in excellent condition.

Due to the personal and hygiene-sensitive nature of fragrance products, all sales are final. We do not accept returns, exchanges, or provide refunds once an order has been placed and dispatched.

By placing an order with Excellence Perfumes, you acknowledge and agree to this Returns & Refund Policy.

No Returns or Refunds

Excellence Perfumes does not accept returns, exchanges, cancellations, or refund requests for purchased products.

Once an order has been confirmed and dispatched, it cannot be returned or exchanged for any reason, including:

• Change of mind
• Ordering the wrong fragrance or size
• Personal preference or fragrance dissatisfaction
• Incorrect selection made by the customer
• Unwanted gifts
• Failure to check product details before placing the order
• Products that have been opened, used, sprayed, or tested
• Products that remain unopened or sealed

Due to the nature of our products, we cannot accept fragrance products back into our inventory once they have been delivered.

Non-Returnable Items

All fragrance products and related items are strictly non-returnable and non-refundable, including:

• Perfume bottles
• Opened or unopened fragrances
• Tester products
• Sample vials
• Gift sets
• Personalised or bespoke fragrances
• Custom-blended fragrances
• Gift cards and vouchers
• Sale, promotional, clearance, or discounted products

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us within 48 hours of delivery.

In such cases, Excellence Perfumes may, at its sole discretion, provide a replacement product or another appropriate resolution after reviewing the issue.

To report a damaged, defective, or incorrect item, you must provide:

• Your order number
• Clear photographs of the shipping packaging
• Clear photographs of the product
• A description of the issue

Our team will review the submitted information and determine the appropriate resolution.

Refunds will not be issued for damaged, defective, or incorrect products. Where applicable, a replacement may be provided subject to product availability.

Failure to report an issue within 48 hours of delivery may result in the request being rejected.

How to Report an Order Issue

If you receive a damaged, defective, or incorrect product, please contact us at:

Email: returns@excellence.ae
Phone: +971 4 123 4567

Please include your order number, photographs of the product and packaging, and a detailed description of the issue.

Our team will review your request and respond within 24 to 48 business hours.

Please do not send any product back without receiving instructions from our customer service team.

Order Cancellation

Orders cannot be cancelled once they have been confirmed or dispatched.

If you wish to modify your order, please contact our customer service team as soon as possible after placing the order. We cannot guarantee that changes or cancellations will be possible once order processing has begun.

Shipping & Delivery Issues

Customers are responsible for providing accurate delivery information when placing an order.

Excellence Perfumes is not responsible for delays, failed deliveries, or additional delivery attempts resulting from:

• Incorrect or incomplete address information
• Incorrect contact details
• Customer unavailability
• Refusal to accept the delivery
• Failure to respond to the courier
• Other circumstances caused by the customer

Where a parcel is returned to us because of circumstances caused by the customer, additional shipping charges may apply if a new delivery is requested.

In-Store Purchases

Products purchased from Excellence Perfumes boutiques are also subject to the same no-return and no-refund policy, unless otherwise required by applicable law.

Contact Us

If you have any questions regarding this Returns & Refund Policy or need assistance with a damaged, defective, or incorrect order, please contact us:

Excellence Perfumes LLC
Dubai Design District (d3)
Dubai, United Arab Emirates

Email: returns@excellence.ae
Phone: +971 4 123 4567

Sun — Thu: 9:00 AM – 9:00 PM
Sat: 10:00 AM – 10:00 PM

Important Notice

All purchases are final. Excellence Perfumes does not offer returns, exchanges, or refunds. Any resolution for damaged, defective, or incorrectly supplied products will be handled solely at the discretion of Excellence Perfumes and may be subject to product availability and applicable UAE laws.